Quality Home Products of Texas | Houston, TX
Number of Power Telematics Monitors: 2,500+
Delivering Dependable Power & Proactive Service with Power Telematics
This Houston-based generator service company specializes exclusively in residential generators, focusing on systems 15kW and under. Their no-nonsense, results-driven approach has earned them a strong reputation among homeowners looking for reliable power solutions.
CHALLENGE
With increasing power grid instability in the Houston area, demand for both generator installations and ongoing service has surged. Customers are seeking more reliable, responsive support, and the company needed a better way to monitor and manage its growing fleet of generators.
SOLUTION
Having previously used Power Telematics for fleet monitoring, the team chose to expand their use of the platform for generator monitoring. The transition was seamless, and the benefits were immediate.
A SMARTER WAY TO SERVE CUSTOMERS
Proactive Service Through Real-Time Alerts:
Monitoring is now the frontline tool for their service team. Real-time alerts flag issues as they arise, helping technicians prioritize and respond quickly.
Reliable Issue Detection:
“The monitoring is spot on,” says the James Gilbert. From service notifications to outage alerts, the system
provides critical oversight exactly when it’s needed most.
Improved Customer Satisfaction:
Customers who benefit from monitoring report significantly better experiences. By including monitoring
with every new generator sale, the company ensures consistent service quality and peace of mind for homeowners.
“Power Telematics monitoring gives us a huge benefit to have oversight on the generators we service.”
James Gilbert, Remote Monitoring Specialist
Northside Power | Benton, AR
Number of Power Telematics Monitors: 525+
Full-Service Generator Provider Scaling Service and Reliability with Power Telematics Monitoring
This growing generator service company works with both residential and commercial clients. With a certified team trained across multiple manufacturers, they’re able to provide warranty service for four major generator brands—making them a go-to source for reliable expertise.
CHALLENGE
Explosive business growth in recent years led to the need for more support staff, service vehicles, and skilled technicians. At the same time, increased demand created pressure to reduce after-hours emergency calls and maintain high reliability for mission-critical customers.
SOLUTION
To manage the rising volume and complexity of service needs, the company adopted Power Telematics. Their long-standing relationship with Andy and the ability to monitor multiple generator brands on a single platform made the choice clear.
A SMARTER WAY TO SERVE CUSTOMERS
Daily Oversight Through the Web Portal:
Dispatchers use the portal every day to verify system status and monitor runtime alerts at 4, 8, 12, and 24 hours—especially critical for high-profile accounts. Real-time email alerts give the team freedom to stay responsive even when away from the office.
Better Management During Widespread Outages:
“Every widespread outage proves the value,” Greg Nalley says. The system flags which units need service, helping reduce emergency calls. Monitored generators have a failure rate of less than 1% during outages—dramatically lowering after-hours workload.
Flexible Service Offering for Customers:
Monitoring is offered as an optional add-on to their standard maintenance plan. Customers who opt in get priority scheduling and no overtime charges in the event of a failure—adding value and peace of mind.
“I would recommend Power Telematics monitoring. It saves a lot of time and irritation in the middle of mass power outages.”
Greg Nalley, CEO
Mendocino County Government | California
Number of Power Telematics Monitors: 25
Emergency Power for Critical Public Facilities
Faster Response. Smarter Oversight. Peace of Mind.
Mendocino County oversees emergency power systems for multiple critical facilities that provide essential resources to the public. These sites are often remote, difficult to access, and vital during extreme weather or natural disasters.
CHALLENGE
Before implementing generator monitoring, the team relied on third parties to notify them of power loss at remote sites. This delay often meant receiving alerts only after the main battery backup was depleted—compromising response efforts and requiring multiple agencies to gain site access during winter months.
SOLUTION
To gain faster insight and improve operational efficiency, the team deployed Power Telematics monitoring across their generator systems. Their goal: streamline notifications and enable faster, data-driven responses during emergencies.
A SMARTER WAY TO SERVE CUSTOMERS
Real-Time Alerts & Remote Visibility:
The team primarily uses the alert system and web portal to detect issues as they happen. This immediate visibility significantly reduces response delays, especially for remote sites with limited access.
Improved Fault Detection:
While onboard generator controllers offer only basic alerts, the Power Link monitoring system provides deeper diagnostic insights. This helps the team narrow down potential failures and better manage generator loads in real time.
Critical Support During Emergency Events:
These generators have been relied on many times during emergencies. With monitoring in place, the team can respond proactively—before a site is fully compromised.
“I would recommend generator monitoring to anyone looking to streamline their response times and to those interested in monitoring trends in their emergency systems.”
Mike Wesolowski, Building Maintenance Supervisor