Article written by Andy Briggs, President of Power Telematics, featured in the September/October issue of EGSA’s Powerline Magazine:
Let’s face it; the power systems industry is changing…and that is not necessarily a bad thing. As with most things in our lives, we must adapt and adjust to changing trends, circumstances and events, as well as changing technology.
The service component of your company is (or should be) the most profitable segment of your business. Therefore, it is imperative to focus on growing this segment of your business. Deliberate and thoughtful planning for service growth is vital to long term strength and profitability. However, there are inherent challenges that we face in our industry and within our own companies that will limit growth if we do not plan accordingly. The traditional service models that have served our industry for many years simply cannot be sustained long term. Today, service organizations must consider implementing technology strategies in order to remain competitive and relevant, to retain customers, to add new customers, to improve profitability and to grow.