Attention students! Class is in session! Grab a chair because it’s time to learn! Welcome to Monitor Business School 101.
In this class, you will learn the fundamentals of Generator Monitoring, How to Implement It and most importantly, How to Make Money using Monitoring. Over the next several months, we will cover these topics in greater detail so you can improve and grow your service business!
Lesson 1: The Reason for Generator Monitoring
Let me first ask this, why should we even care? What is it about generator monitoring that’s so important? It all stems from why the generator was installed in the first place: to provide emergency, back-up power. Its sole purpose is to make sure power is available 24/7. And should it ever fail, the consequences could be severe to both the generator owner and service provider. The generator MUST work at ALL times and it’s your role as the service provider to keep that generator functional. Generator failure = angry customers, bad reputation, loss of business & more…
But how do you know if the generator fails or is down this very moment? In a traditional sense, you and your customer wouldn’t unless the power went out and the generator didn’t work. This is where generator monitoring comes into play. By having a device connected to that generator that is set up to instantly alert both you and your customer of its events, conditions, faults, and alarms, you can react quickly to get it back online. This is not only a smart thing to do, but it also offers one of the highest levels of service you can offer to that customer. Monitoring will yield higher customer retention, higher retention means more service opportunities, and more service means more profit.
For our next lesson, we will take a look at the numbers. Primarily the state of the industry, how many generators are out there versus how many of those are monitored, and more. Stay tuned!