Myth #4: If there’s a problem with the generator, my customers will call me.
Reality: You’re missing out on a profitable service visit!
Too often we hear from generator dealers that their service business relies solely on their customers calling in when there’s a problem. They sit back and wait for business to come their way. The problem is your customers won’t know there’s a problem until it’s too late. They rely on you to make sure their generator is in working order and when it fails, they’re not going to be happy.
In an ideal world, generators will work 100% of the time with no issues. By the reality is, these machines break down and often because they’re only needed in an emergency or are not properly maintained. But luckily for you, maintenance work becomes profitable service visits.
Now, your time is valuable. You make your rounds three to four times per year to do routine preventative maintenance visits and if there’s a problem, you fix it. But what happens when a problem occurs right after you leave within a week or two? The generator won’t work and you nor your customer will know until the next visit or worse, when there’s a power outage!
But what if you caught that problem right when it occurred? You get an alert notification that the generator is faulted or failed to exercise. You can call your customer and schedule a trip to come out now rather than a couple months from now. Not only is your customer relieved to know you found the issue, but you made a profitable service visit! Think about this too, what if every visit you make was a profitable one like this? You can grow your service business exponentially in no time! You can do that with generator monitoring!
By monitoring every generator you service, you know instantly which ones need repairs and which ones can wait until the next minor service inspection. You can efficiently manage your technicians and maximize your profits. In fact, you can even expand your serviceable customers without hiring new technicians because you’re efficiently routing them to more profitable jobs. The best service business is to be proactive instead of reactive. Seek out service that’s profitable instead of waiting for the phone to ring.
Give us a call today to see how you can maximize your efforts with the introduction of monitoring. We are here to make monitoring simple, affordable and profitable for you.