Myth #7: Using generator monitoring will consume more personnel time.
Reality: Not necessarily! Use monitoring as an alert system instead.
It’s a common misconception that the best way to handle the daily activities of remote monitoring in a business, you need someone in a chair, staring at a screen all day. Today, it’s not necessary! Instead, you can efficiently and accurately stay up to date on all sites using monitoring as an alert notification system.
Almost all monitoring companies today have the ability to set up real time notifications sent via email, text, or even voice call to alert you and your customer when generators fault out, fail to exercise, have a low battery, etc. By setting up these notifications, you save yourself time and even the hassle of having to go back to your computer to see what issue(s) occurred. Using a Power Telematics system gives you visibility into the critical functions of the generator and can customize the alerts sent to you and your customer. All while branding your company keeping Power Telematics transparent.
Do I have to do everything by myself?
What’s surprising is many remote monitoring companies don’t go the extra mile to assist their clients. They don’t offer the customer support to accurately access generator issues or offer service to help maintain and update their online portal. This is where Power Telematics is different. We know your time is valuable and should be spent growing and maintaining your business. Our dedication is to customer service. We strive to help you maximize your service efforts. Whether it’s updating monitor information like engine hours, generator brand, site notes, or setting up user alerts, creating logins or reports, our team can handle this for you. FOR. FREE. It’s how monitoring should be done.
To learn more about our customer support and how we can help outfit your business with generator monitoring, give us a call or send an email.