In a recent article from Hunter Recruitment titled “The Work Is There”, it highlights a challenge that every service company is feeling right now: there simply are not enough skilled technicians to meet demand.
The demand for service continues to grow across field service industries and in the generator market specifically, with more generators being installed and deployed every year. These systems require maintenance all the while more customers expect fast response times and proactive service.
But the technician pipeline is not keeping pace. The reality is that there are not enough technicians currently in the field and not enough entering the field to support the rate of growth we are experiencing. Industry forecasts suggest this shortage will not improve anytime soon. In fact, it is expected to worsen over the next decade.
So the question becomes: How do generator service companies maintain their current customer base AND still grow without adding more technicians?
Technology Is No Longer Optional
The answer is not simply “hire more technicians.”, but rather it is leverage.
Adopting technology becomes critical to continued growth because doing so allows better time spent on tasks that progress the company. You can efficiently maximize efforts while maintaining the same overhead.
For generator service departments, this means:
- Remote connectivity through generator monitoring instead of routine physical inspections
- Real-time notifications of issues instead of reactive emergency calls
- Intelligent routing and scheduling to deploy the right technician with the right parts
- 24/7 visibility into asset performance across an entire fleet
The Generator Population Is Growing
Every year, the generator population increases. Standby power is becoming standard infrastructure for businesses, healthcare facilities, telecom, data centers, and more.
More generators in the field means:
- More inspections
- More preventative maintenance
- More potential failures
- More emergency calls
Without using generator monitoring, service departments only major option is to increase headcount to scale revenue which can be very expensive due to technician shortages.
With monitoring, service departments can scale revenue through instant visibility and service efficiency.
Monitoring Strengthens Technician Efficiency
Generator monitoring bridges the gap between growing demand and limited manpower without compromising service quality.
Instead of sending a technician for physical routine checks multiple times per year, remote monitoring provides:
- Immediate fault alerts
- Performance data trends
- Clear diagnostic insights to use before dispatch
- Fewer unnecessary truck rolls
- Faster resolution times
Technicians arrive informed. Dispatch becomes strategic. Preventative maintenance becomes predictive.
In an environment where technician shortages are tightening capacity, monitoring allows companies to:
- Sustain existing contracts
- Improve response times
- Increase service revenue per technician
- Add new customers without adding equal labor
The Future of Service Is Connected
The workforce reality is not temporary, it is structural. As we know, the technician shortage is expected to persist for years, while the generator population continues to expand. That means service departments must evolve in order to seek continued growth.
Monitoring is no longer just an optional feature. It’s foundational to building a sustainable service operation in a labor-constrained market. It allows companies to protect their existing customer base, improve response times, reduce unnecessary dispatches, and improve overall customer satisfaction. The companies that prioritize connectivity and operational technology today are in much better position to handle tomorrow’s demand.