Improved Equipment Reliability
The very definition of reliability in the generator industry is: the power goes out and the emergency power system works. Generator monitoring helps keep track of the status of your emergency power system in real-time and will instantly notify you when problems occur.
Fast, Proactive Service Response
Get instant alert notifications on generator activity via email and text messaging. These notifications can help you maximize your service time by allowing you to make pro-active service calls to customers who need your immediate attention.
Power Link Portal
You receive your very own user log in to monitor and track your equipment at any time. We will take care of the monitoring and reporting for you and you will have complete access to monitor and track your equipment and data. Power Link can also be custom branded with your logo and company information!
Monitoring has become a significant recurring revenue and profit source for our partners, driving greatly improved profitability. Many of our partners are also reducing the number of low margin minor service inspections for customers since their generators are monitored and redeploying those technician hours on more profitable service work, adding more revenue and profit per tech. This is also allowing them to service more customers with the same number of technicians.
Decreased Cost of Ownership for the Customer
Monitoring a generator actually helps decrease the overall cost of ownership. This may seem contradictory. However, small problems can be fixed before they become big problems, thereby reducing major repair costs. The most significant cost is if the generator does not work during a power outage!
In a recent study by Hyken Research, their ACA report stated that consumer expectations have grown, and more are paying close attention to the goods and services they buy. In fact, customer service is so important that 78% of customers are willing to change companies that offer better service and experience. Introducing monitoring gives customers confidence and peace of mind knowing you are always keeping an eye on their generator and can repair the generator sooner rather than later. Long term customer retention also allows you to capture all the recommended maintenance and repair services during the life of the generator.